Returns & Refunds

We stand behind the filament we manufacture and want you to have a great printing experience. If something isn’t right, please contact support@americanfilament.us so we can help.

Unopened returns

You may request a return within 30 days of receiving your order. To qualify for a standard return, items must be unused, in their original box, and, where applicable, still in their original, unopened vacuum-sealed packaging.

Please include your order number or other proof of purchase.

Opened or partially used filament is not eligible for a change-of-mind return. If you believe your filament is defective, please see Product quality & printing issues below.

How to start a return

Email support@americanfilament.us with:

• Your order number.
• The item or items you would like to return.
• The reason for your return.
• Photos that include the Lot Number, if your request involves damage or a product issue.

Please contact us before shipping anything back. Once your return is approved, we’ll provide shipping instructions and any applicable label cost.

Approved returns should be sent to:

American Filament
4315 Spartacus Drive
Huntsville, AL 35805

Pack items securely and retain your tracking information until your return is complete.

Return shipping

For change-of-mind returns, including ordering the wrong material, size, or color, you are responsible for return shipping. We can arrange a return label and confirm the cost with you in advance. Original shipping charges are nonrefundable for these returns.

If we confirm a product defect, shipping damage, or an error in the items we sent, we will cover any required return shipping and the shipping cost of a replacement.

Product quality & printing issues

Having trouble with a spool? Please contact us within 30 days of delivery, even if you have already opened or used it. The unopened-packaging requirement does not apply to product-defect claims.

Include a description of the issue, photos when possible, and the lot number from the spool label. For printing problems, we may also ask about your printer, slicer settings, and storage or drying conditions to help identify the cause.

A failed print does not always mean the filament is defective. We’re happy to help troubleshoot and determine whether the issue involves the material, settings, or another factor.

If we confirm a defect, we will offer a refund or replacement for the affected product. If a substantial portion of the spool was successfully used before the defect appeared, we may offer a partial refund reflecting the affected portion. We will explain any proposed adjustment before processing it.

Please retain the spool and packaging while we review your request. We may request a sample or return of the affected spool for evaluation.

Damaged, incorrect, or missing items

Please inspect your order when it arrives and contact us promptly if anything is damaged, incorrect, or missing. Include photos of the product, shipping box, and shipping label when relevant, and keep the packaging until the issue is resolved.

Items excluded from standard returns

Clearance items and gift cards are not eligible for change-of-mind returns. This does not prevent you from reporting a defect, shipping damage, or an incorrect item.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Refunds reflect the amount actually paid for the returned items, including any discounts applied at checkout.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@americanfilament.us.

European Union customers

Where applicable, EU customers may withdraw from an online purchase within 14 days of delivery without giving a reason, subject to statutory exceptions. Contact us within that period and return the goods within 14 days of notifying us.

For these withdrawals, customers pay return shipping. We will refund the purchase price and eligible standard outbound delivery charges within the legally required timeframe. We may withhold reimbursement until we receive the goods or proof of return shipment, whichever occurs first. Handling beyond what is necessary to inspect the goods may result in a deduction for diminished value.

The conditions of our voluntary 30-day return policy do not limit your statutory withdrawal rights or rights relating to faulty goods.

Thank you for supporting American manufacturing!