Shipping policy
We ship American Filament orders from Huntsville, Alabama. Here’s what to expect when placing an order and how to get help if a shipment doesn’t arrive as expected.
Order processing
Most in-stock orders ship within 1–2 business days after payment is received, often the next business day. Business days are Monday through Friday, excluding holidays.
Custom products, bulk orders, and items with a stated production lead time may take longer. Please refer to the product listing or your order quote for any additional processing time.
Processing time is separate from shipping time. Choosing expedited or next-day shipping speeds up transit after shipment; it does not automatically guarantee same-day processing.
If you need your order by a specific date, please contact us before ordering so we can confirm availability and shipping options.
Shipping options & delivery estimates
Available shipping services and prices appear at checkout. Typical transit times after shipment are:
- Economy: Usually 3–7 business days, but may take up to 10 business days or longer if the carrier experiences delays.
- Expedited: Usually 2–3 business days.
- Next-day: Next-business-day service where available, subject to carrier cutoff times and service conditions.
Delivery dates are estimates unless a specific carrier service expressly provides a guarantee. Weather, holidays, carrier disruptions, and destination can affect transit time.
For FedEx Priority Overnight, FedEx First Overnight, or other special shipping requests, email sales@americanfilament.us before placing your order.
Shipping costs & free shipping
Shipping charges are shown at checkout before you complete your purchase.
Free-shipping offers apply only to eligible products and destinations under the terms of the promotion. Some products may be excluded. Please check your cart and checkout for the shipping charge that applies to your order.
Bulk or special orders may have separately quoted shipping charges.
Tracking & multiple packages
You will receive a shipping confirmation email with tracking information when your order is prepared for shipment. Tracking may not show movement until the carrier receives and scans the package.
Your order may arrive in more than one package, especially when ordering multiple or larger spools. Packages may have separate tracking numbers and arrive on different days.
If you receive only part of your order, check your shipping notifications for additional packages. If another tracking number is not shown or you’re unsure whether something is missing, contact us and we’ll check.
Shipping addresses & order changes
Please check your shipping address carefully, including apartment or suite numbers, before submitting your order.
If you notice an error or need to change or cancel an order, contact support@americanfilament.us as soon as possible. We will do our best to help, but changes may not be possible once an order has been packed or shipped.
If a package is returned because the address provided was incorrect or incomplete, additional shipping charges may apply to resend it. We will confirm any charges before reshipping.
PO boxes & military addresses
We ship to PO boxes and APO/FPO addresses that can receive USPS packages. Please select a compatible shipping option. Delivery to military addresses may take longer than standard domestic estimates.
Delayed or missing shipments
If your package is past its estimated delivery date or tracking appears stalled, email support@americanfilament.us with your order number and tracking number.
We cannot control carrier transit times, but we can help review tracking and determine the next steps, including a carrier inquiry or claim when appropriate. A delay does not necessarily mean a package is lost.
If tracking shows delivered but you cannot locate the package:
- Confirm the shipping address on your order.
- Check around your delivery location and with household members, neighbors, or your building’s receiving office.
- Contact the carrier for delivery details and let us know the package is missing. Oftentimes the carrier will be able to provide GPS coordinates for the location where the package was marked delivered.
We will review the available delivery information with you. Refunds or replacements for packages marked delivered are evaluated individually; a delivery scan alone does not explain every missing package situation.
Damaged packages, incorrect items & missing contents
Please inspect your order when it arrives and contact us promptly if anything is damaged, incorrect, or missing.
Include your order number and photos of:
- The shipping box and shipping label.
- The packaging and affected products.
- The spool label showing the lot number, if applicable.
Keep the packaging and affected products until we confirm whether they are needed for inspection or a carrier claim.
We will review the issue and arrange an appropriate resolution. Confirmed shipping damage or fulfillment errors will be handled under our Returns & Refunds Policy.
International shipping
International shipping is not currently available directly through our website. To ask about shipping outside the United States, email sales@americanfilament.us before ordering.
Availability, shipping costs, estimated transit times, and responsibility for any import duties or taxes will be clarified as part of the quote.
Questions?
Email support@americanfilament.us or call 256-489-1155. Including your order number helps us assist you more quickly.
Thank you for supporting American manufacturing!